Vivalis purchases include a 60-day return period beginning on the original purchase date. To start a return, contact support@govivalis.com within that window and request the current instructions. Do not send a package without reviewing the destination and requirements.
The vendor may ask for the order ID, full name, delivery address, email, phone number, receipt or proof of purchase, packing slip when available, and return tracking. Products and included accessories must meet the stated condition and timing rules. The return should be sent to the address provided by support, not automatically to the manufacturer or the address shown elsewhere.
Customers pay return shipping. A tracked method is recommended because missing tracking can delay review. The vendor's policy also states that a return may need to arrive within a stated period after the process is initiated. Returns outside the 60-day purchase-date window, damaged items, missing parts, or incomplete packages may be denied or partially refunded.
After the package is received and inspected, the vendor communicates whether the refund is approved. Approved funds are sent to the original payment method. Banks and card issuers may need additional time to post the credit.
Keep the receipt, bottles, packaging, and correspondence until the request is complete. For help, use support@govivalis.com or +1-877-703-9006.
